| What is BPO? |
Companies are increasingly outsourcing key business functions and their related IT operations. The BPO industry is built around the raison d’ etre of efficiency and cost-effectiveness. With the current focus on core business capabilities, many companies are outsourcing select business functions to expert partners. BPO which forms an important part of the ITES industry, takes a set of activities and takes on the responsibility of reengineering the entire way the operation is done. Outsourcing is required in different areas like Finance, Health, Accounting, Human Resources of companies, etc. Globalization, competitive markets, and mergers and acquisitions are the primary stimuli for business-process outsourcing. By outsourcing business processes, companies can get a firm assessment of the cost of running their operations.
| Advantages of BPO |
Achieve cost reductions
| – | this is made possible through process improvements, reengineering, and use of technologies that reduce and bring administrative and other costs under control. |
| – | Key in on company’s main business. |
| – | with the day-to-day back office operations taken care of, the management is free to impart more time to building the company’s core businesses. |
| – | Rather than recruiting and training personnel, BPO ensures that domain experts from another company provide the needed guidance and skills. |
| – | Meet constantly changing customer demands. |
| – | many BPO vendors provide the management with flexible and scalable services to meet the customers’ changing requirements, and to support company acquisitions, consolidations, and joint ventures. |
| – | Achieving revenue increases. |
| – | by outsourcing non-core processes, companies can focus on increasing their sales and marketshare, develop new products, expand into new markets, and enhance customer service and satisfactions. |
| Some of the core areas where we specialise is in : |
– Back Office operations
– Banking
– Revenue
– Accounting
– Data Conversion